Appendix Two: Results of the SMG Online Survey

Questions 1 and 2 asked the name of the organisation and the designation of the person completing the survey.

Figure 1: Question 3 – Why did your organisation decide to participate in the SMG programme?

Notes:

1. Multiple responses were allowed, thus resulting in more than the number of total respondents, n=45.
2. The percentages shown are calculated by dividing the number of responses per item by the total number of responses, n=84.
3. Rounding-off of percentages to whole numbers may result in totals being greater or less than 100%.

Table 1: Question 4a – Has the SMG programme assisted your organisation to achieve (or improve) in the following areas?

Table 1: Question 4a – Has the SMG programme assisted your organisation to achieve (or improve) in the following areas?

	Significantly	Considerably	To some extent	Not at all	Don’t know, can’t say
Clear vision, mission and value statements	19%	53%	26%	2%	0%
Leadership and management direction	32%	41%	20%	7%	0%

Note: Rounding-off of percentages to whole numbers may result in totals being greater or less than 100%.

Table 2: Question 4b – Has the SMG programme assisted your organisation to achieve (or to improve) in the following areas?

Table 2: Question 4b – Has the SMG programme assisted your organisation to achieve (or to improve) in the following areas?

Governance	Significantly	Considerably	To some extent	Not at all	Don’t know, can’t say
An appropriately structured governance board	16%	49%	23%	12%	0%
A high performing governance board	9%	45%	36%	9%	0%
A governance board with a clear understanding of its roles, responsibilities and legal obligations	19%	40%	33%	9%	0%
A governance board comprising members with relevant skills	5%	45%	45%	5%	0%
A governance board with a clear understanding of its stewardship responsibilities	14%	41%	36%	7%	2%
A governance board operating with a strategic focus	16%	49%	28%	7%	0%

Note: Rounding-off of percentages to whole numbers may result in totals being greater or less than 100%.

Table 3: Question 4c – Has the SMG programme assisted your organisation to achieve (or to improve) in the following areas?

Table 3: Question 4c – Has the SMG programme assisted your organisation to achieve (or to improve) in the following areas?

Management	Significantly	Considerably	To some extent	Not at all	Don’t know, can’t say
Appropriate human resource management including succession planning, recruitment, remuneration, performance management, code of conduct and staff training	14%	50%	32%	5%	0%
Robust financial management including financial/accounting systems, cashflow management, payments and payroll, and internal controls	25%	43%	20%	11%	0%
Strong organisational structure including computer, IT systems, facilities management, and equipment	20%	41%	30%	7%	2%
Positive stakeholder management including relationship management, stakeholder management, communications, and strategic partnerships and collaborations	7%	57%	25%	11%	0%
Sound risk management including business continuity and disaster recovery, and risk monitoring	11%	45%	34%	9%	0%
Rigorous planning processes including strategic, business and financial and HR planning	16%	61%	18%	5%	0%
Effective monitoring and evaluation of business processes, performance and service delivery	7%	43%	43%	7%	0%
Clear operational policies and procedures including quality systems, delegations and decision making	23%	40%	30%	7%	0%

Note: Rounding-off of percentages to whole numbers may result in totals being greater or less than 100%.

Table 4: Question 5 – Did your organisation’s involvement with the SMG programme give you increased:

Table 4: Question 5 – Did your organisation’s involvement with the SMG programme give you increased:

Area / Focus	Significantly	Considerably	To some extent	Not at all	Don’t know, can’t say
Understanding of your organisation’s strengths	39%	41%	18%	2%	0%
Understanding of your organisation’s weaknesses	39%	43%	18%	0%	0%
Confidence in your decision-making processes	25%	41%	30%	5%	0%
Appreciation of your accountability to Māori organisations	21%	47%	23%	9%	0%
Understanding of your mandate and representation	28%	40%	21%	12%	0%
Confidence in negotiating with government and other funding organisations	18%	41%	30%	10%	2%
Confidence in ensuring the ongoing sustainability of your organisation	26%	35%	30%	7%	2%
Motivation to deliver a high quality service	34%	48%	11%	7%	0%

Note: Rounding-off of percentages to whole numbers may result in totals being greater or less than 100%.

Figure 2: Significance of the SMG programme’s contribution to Māori organisations (a graph of the above results)

Figure 3: Question 6 – How would you rate the contribution of the SMG programme to your organisation?

Table 5: Question 7 – How does your organisation rate the performance of the SMG programme in the following areas?

Table 5: Question 7 – How does your organisation rate the performance of the SMG programme in the following areas?

Area / Focus	Excellent	Very Good	Good	Low	Very low
Te Puni Kōkiri appointment of independent assessors	36%	44%	18%	0%	2%
Independence of assessor’s advice	44%	31%	2%	2%	0%
Flexibility of approach	51%	38%	16%	2%	0%
Confidentiality of assessor’s report	52%	30%	18%	0%	0%
Value added to your organisation by the assessor’s report and tools	44%	31%	20%	4%	0%
Solution orientation of the assessor’s report	42%	31%	20%	4%	2%
Professionalism of the assessors	62%	24%	11%	2%	0%
Respect of assessors towards the tikanga, kawa and kaupapa of the organisation	62%	27%	11%	0%	0%
Assessor’s genuine concern for your organisation	58%	27%	16%	0%	0%
Availability of remedial support from Te Puni Kōkiri	33%	24%	24%	11%	0%
Other support from Te Puni Kōkiri	30%	25%	27%	14%	5%
Improved relationship with Te Puni Kōkiri	22%	38%	27%	11%	2%

Note: Rounding-off of percentages to whole numbers may result in totals being greater or less than 100%.

Table 6: Question 8 – Is your organisation still working on the assessor’s recommendations?

Table 6: Question 8 – Is your organisation still working on the assessor’s recommendations?

	No. of respondents	Percentage
Yes	45	100%
No	0	0%
Total	45	100%

Table 7: Question 9 – In relation to the assessor’s recommendations, approximately what proportion of these has your organisation implemented?

Table 7: Question 9 – In relation to the assessor’s recommendations, approximately what proportion of these has your organisation implemented?

	No. of respondents	Percentage
All of them	5	11%
Most of them	25	56%
About half of them	5	11%
About a quarter of them	1	2%
A few of them	7	16%
None of them	1	2%
No answer	1	2%
Total	45	100%

Note: Rounding-off of percentages to whole numbers may result in totals being greater or less than 100%.

Table 8: Question 10 – Of the recommendations not implemented, what was the main reason for not following through? (Multiple responses allowed)

Table 8: Question 10 – Of the recommendations not implemented, what was the main reason for not following through? (Multiple responses allowed)

	No. of respondents	Percentage
Lack of resources	17	33%
Changes in organisational priorities	18	35%
Lack of relevance	4	8%
Disagreement with assessor’s view	1	2%
Other	12	23%
Total	52	101%

Note: Rounding-off of percentages to whole numbers may result in totals being greater or less than 100%.

Multiple responses account for greater than 45 total respondents.

Table 9: Question 11 – What aspects of the programme could be improved on if resources were available?

Table 9: Question 11 – What aspects of the programme could be improved on if resources were available?

Common Themes
Coaching/mentoring by experts
Co-funding for remediation work
Additional funding for remediation work
Follow-up work after implementation of recommendations
A complete suite that covers assessment, remediation work and review of progress
Facilitated self-analysis
Commitment from programme recipients, otherwise refund the money

Table 10: Question 12 – What other resources (either government or private) could assist your organisation with carrying out its governance and management functions?

Table 10: Question 12 – What other resources (either government or private) could assist your organisation with carrying out its governance and management functions?

Common Themes
Governance and management training (e.g. best practice governance workshops)
Governance toolkits
Coaching/mentoring
A governance help line
Financial support to attract high calibre trustees
Funding to attend Institute of Directors training
Support for strategic development
Training and monitoring of recommendations
Access to templates (e.g. evaluation, business plan, IT checklist)
Forum for discussing governance and management issues

Table 11: Question 13 – Who do you think should be providing the resources?

Table 11: Question 13 – Who do you think should be providing the resources?

Common Themes
Government (e.g. Te Puni Kōkiri)
Private sector
Private sector, facilitated by Te Puni Kōkiri
Co-funding
Māori providers

• Back to Appendix One: Methodology
• Next: Appendix Three: References