A Programme of Action is a detailed plan setting out how providers will develop and provide whānau-centred services.
Providers will have Whānau Ora practitioners who will act as navigators or champions for whānau, helping them to develop a whānau plan and to access seamless health and social services.
Each provider’s Programme of Action will address infrastructure needs; workforce training and development needs; a process for integrating contracts; the development of an outcomes framework and an agreed action research, evaluation and monitoring plan.
Research, evaluation and monitoring will measure results and gauge the success of the design, implementation and impact of Whānau Ora. It will help providers refine the systems, processes and programmes delivered to support whānau to achieve their goals and aspirations.